Shipping
- Orders are processed within 5–7 business days after payment confirmation.
- We ship using reliable couriers.
- Delivery times vary depending on the destination—typically 2 to 5 business days within Italy, and at least 10 business days for international orders.
- You will receive an email with tracking information as soon as your package has been shipped.
Returns
- We do not accept returns on food products, except in exceptional cases.
- For hygiene and quality reasons, once the packaging has been opened, the product cannot be returned.
Refunds
Refunds are only available in the following cases:
- Product damaged during shipping (e.g. broken bottle)
- Spoiled or non-compliant product
To request a refund or replacement:
- Submit a request within 10 days of receiving your order
- Attach clear photos showing the damage or issue
- Send everything to info@rigodoro.com
Refunds will be issued within 10 business days after the issue has been verified.